Collaboration and Contact Centers
For growing businesses with continuous scalability demands, effective collaboration can
be complicated. Laguna Solutions can help you simplify it by designing and tailoring the appropriately sized and priced collaboration solution.
Provide a rich, contextual, and interactive environment that puts people not applications or devices -back at the center of collaboration, providing a consistent user experience with flexible deployment options. Reduce workplace, travel, and operations.
Increase employee engagement, mobility, and, productivity.
Increase the quality and speed of decisions with web conferencing and anywhere productivity tools.Laguna Solutions has the required expertise to design and implement the mobility strategy and solutions that make your
organisation more efficient, collaborative, and responsive.Contact Center
Contact Center sets the foundation for positive customer service, a primary factor in building a stronger business.
Escape from the largely reactive mode of traditional call centers and engage more proactively with your customers, connecting people with the information, expertise, and support they need: when and where they need it most.
Delivery of each contact to the most appropriate resource anywhere in the enterprise
Comprehensive customer profiles using contact-related data
Segmentation of customers, and monitoring of resource availability
Routing to the most appropriate resource to meet customer needs and conditions
Increase caller satisfaction through improved agent performance.